Shipping policy

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
You will receive an order confirmation email at mehtabkhan150kh@gmail.com once your order has been placed.
A shipping confirmation with tracking details will be sent once your order has been dispatched.

Shipping Methods & Delivery Time

We work with reliable courier partners to ensure safe and timely delivery.

Local Deliveries (Pakistan):
- Standard Delivery: 3–5 business days
- Express Delivery (where available): 1–2 business days
International Deliveries:
- Standard Delivery: 7–14 business days (varies by destination)
- Please note that international shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Shipping Charges

Shipping charges will be calculated at checkout based on your delivery location and chosen shipping method.
Free shipping may be offered on promotional campaigns or orders above a specified amount.

Order Tracking

Once shipped, you will receive a tracking number via email or SMS (03359141323) to monitor your order status.
Tracking may take up to 24 hours to update after dispatch.

Delays & Exceptions

Delivery times are estimates and may vary due to factors outside our control (e.g., weather conditions, courier delays, customs clearance).
We are not responsible for delays caused by third-party courier services.

Wrong Address or Failed Delivery

Customers are responsible for providing an accurate shipping address.
If a package is returned due to an incorrect address or failed delivery attempts, reshipping charges will apply.

Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: mehtabkhan150kh@gmail.com
📞 Phone/WhatsApp: 03359141323

Frequently Asked Questions

What types of products do you sell?

We offer a curated range of fashion and lifestyle items including wristwatches, fashion accessories, and other style essentials. Every product is selected to resonate with modern aesthetics and quality.

When will my order be processed?

Orders are typically processed within 24–48 hours on business days (excluding weekends & public holidays). Once shipped, you’ll receive a tracking number.

How long does delivery take?

Delivery within major cities usually takes 3–5 working days, and 5–7 working days for more remote areas. During sale periods or high demand, delays might occur; we’ll always keep you updated.

Do you offer Cash on Delivery (COD)?

Yes, we provide COD within Pakistan. You can also pay by debit/credit card, bank transfer, or any alternative payment method shown at checkout.

Can I cancel or modify my order?

You can request cancellation or changes within 12 hours of placing your order, provided it has not yet been shipped. Contact our support team as soon as possible with your order number.

What is your return & exchange policy?

Returns or exchanges are accepted within 7 days of delivery if the item is defective, damaged, or significantly not as described. Products must be unused, with original tags and packaging. Buyer pays return shipping unless it’s our error.

What if the product I want is out of stock?

If an item is out of stock, you can opt to receive a restock notification by email. We also suggest checking back periodically, or contact us to see if we can bring it back sooner.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email/SMS. Use that number on the courier’s website to view status updates.

Can I reach out if I have more questions?

Absolutely! We’re always happy to help. You can contact us via the “Contact Us” form, email support, or via our social media channels.

Shipping policy

Order Processing

Shipping Methods & Delivery Time

Shipping Charges

Order Tracking

Delays & Exceptions

Wrong Address or Failed Delivery

Contact Us

Frequently Asked Questions

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